Passengers should stay in close communication with the airline after filing a claim and during the baggage location process. Passengers should file a baggage claim with their airline as soon as possible. It may be helpful to use this technology to locate your baggage, if available. Some airlines now offer applications for cell phones, tablets, and other electronic devices, which provide passengers with data on the location of their baggage. Airlines have tracking systems in place to try to identify the bag’s location.
When a checked bag does not arrive at its destination, airlines are responsible for locating the bag. What should a passenger do if his or her bag is missing after taking a flight What about damage to the wheels, handles, or straps of baggage?Īlthough airlines are not required to cover fair wear and tear, airlines cannot exclude liability for damage to wheels, handles, straps, and other components of checked baggage. Passengers may wish to consider purchasing additional insurance for valuable items. This applies even if passengers did not disclose, when they checked-in, that these items were packed in the bag. These exclusions are typically listed in the airlines’ contracts of carriage.įor DOMESTIC travel, airlines are not required to compensate passengers for items they have excluded in their contracts of carriage.įor INTERNATIONAL travel (including the domestic segment of an international itinerary), airlines are responsible for these items if they have accepted them for transportation. When the damage to the bag cannot be repaired, airlines will negotiate a compensation amount based on the value of the bag and its depreciation.Ĭan the airlines exclude liability for certain items?Īirlines often exclude liability for certain categories of items (for example: fragile items, electronics, cash, perishable items, other valuables, etc.).
What are airlines’ responsibilities when they damage your baggage?Īirlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline’s control during transportation (subject to maximum limits on liabilities).Īirlines are not responsible for pre-existing damage to the bag or if the damage was caused by improper packing.
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You can find tips on how to pack, check-in, and claim your luggage to minimize the chance of damage, delay, or loss in DOT’s Fly Rights publication here.
Under DOT regulations (for domestic travel) and international treaties (for international travel), airlines are required to compensate passengers if their bags are damaged, delayed, or lost.
carrier subject to this regulation allow a passenger to carry into the cabin and stow a small musical instrument, such as a violin or a guitar, in a suitable baggage compartment, such as the overhead bin or a closet, or under the seats, in accordance with FAA safety regulations and the carrier’s FAA-approved carry-on baggage program.Ĭarriers must allow passengers to stow their small musical instruments in an approved stowage area in the cabin if at the time the passenger boards the aircraft such stowage space is available.While the vast majority of airline passengers’ checked bags arrive at their destination on time and in the condition received, a passengers’ bag may occasionally become damaged, delayed, or lost in transit. The FAA issued a rule that requires carriers to allow instruments, such as guitars, onboard. My concern is oversized things like guitars in cases which can sometimes take up an entire overhead bin. My question is why doesn't the gate agent who takes you ticket or the flight attendant as you board the plane take the offending piece and insist it be gate checked? It doesn't seen anyone is enforcing your policies. As a frequent A list flyer I get to board early and watch other passengers board with too big or too many carry-on pieces.
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